This Refund Policy applies to all fees paid to Aashish Research Analyst (“Company”, “we”, “us”, “our”) for research reports, subscription plans, alerts, and any other services (collectively, “Services”) provided through our website https://aashishresearchanalyst.com/ (the “Site”).
1. General Policy – No Refund
By subscribing to our Services, you acknowledge and agree that:
- Our research reports, recommendations, and analysis are intangible, digital goods that are delivered immediately or shortly after payment.
- Once you receive access to our Services (including reports, login credentials, email/SMS alerts, or any proprietary content), you have effectively utilised the service.
- Therefore, all fees paid are non-refundable, except in the limited circumstances described in Section 2 below.
This no-refund policy is necessary because:
- Research and analysis have immediate value upon delivery.
- There is no way to “return” or “un-receive” the intellectual property provided.
- SEBI regulations do not mandate refunds for research services.
2. Limited Exceptions Where Refund May Be Considered
Notwithstanding the above, we may, at our sole discretion, consider a refund (full or partial) in the following exceptional cases:
| Situation | Refund Eligibility |
|---|---|
| Duplicate / Excess Payment | You accidentally paid the same invoice twice or paid an amount exceeding the subscription fee. We will refund the excess amount after verification, usually within 7-10 working days. |
| Service Not Delivered at All | We fail to provide any service whatsoever during the entire subscription period (e.g., technical issue prevented all delivery). In such case, a pro-rata refund may be issued. |
| Pre-paid Subscription Not Activated | You made payment but we never activated your account or delivered any service. Refund of full amount will be processed within 10 working days. |
| Wrongful Charge / Unauthorised Transaction | A payment was deducted due to a technical glitch on our payment gateway without your intent to subscribe. Proof required. |
The following are NOT eligible for refund:
- Change of mind or dissatisfaction with recommendations (past performance does not guarantee future results).
- Trading losses incurred while following our recommendations.
- Inability to trade due to personal reasons, technical issues on your end, or market closures.
- Partial usage of subscription period (e.g., you used 15 days of a 30-day plan and now want a refund for remaining days).
- Expiry of subscription without usage.
3. How to Request a Refund (for Eligible Cases Only)
If you believe your situation qualifies under Section 2 above, you must submit a refund request in writing within 7 days of the transaction date. Requests after 7 days will not be entertained.
To request a refund:
- Send an email to: [Insert Refund Request Email Address]
- Subject line: “Refund Request – [Your Registered Mobile Number/Email]”
- Provide the following details:
- Full name (as per KYC)
- Registered email address and phone number
- Transaction ID / Order ID
- Date and amount of payment
- Clear explanation of why you believe a refund is due (attach screenshots if applicable)
We will acknowledge your request within 2 working days and complete our review within 7 working days. If approved, the refund will be processed to the same payment method used originally within 7-10 working days.
4. Chargebacks & Dispute Resolution
If you initiate a chargeback with your bank or payment provider without first contacting us, we reserve the right to:
- Permanently suspend your access to all Services.
- Report the chargeback as a disputed transaction.
- Pursue legal remedies for recovery of fees if the chargeback is found to be unjustified.
We encourage you to contact us first to resolve any payment-related concerns.
5. Cancellation of Subscription
You may cancel your subscription at any time from your account dashboard or by emailing us. However, cancellation does not entitle you to any refund for the remaining period. Your access will continue until the end of the current billing cycle, after which it will not renew.
6. Modification of Refund Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our Services after changes constitutes acceptance of the revised policy.