Complaint & Compliance Data
Last Updated: [Insert Current Date]
1. Introduction
At Aashish Research Analyst (“Company”, “we”, “us”, “our”), we are committed to transparency, accountability, and timely grievance redressal. In compliance with SEBI Circular No. SEBI/HO/MIRSD/MIRSD-PoD/P/CIR/2025/81 dated June 2, 2025, and the SEBI (Research Analysts) Regulations, 2014, we hereby disclose the data on complaints received against us and their redressal. This page is updated on or before the 7th day of every succeeding month.
2. SEBI Mandate on Complaint Disclosure
As per SEBI’s revised Investor Charter for Research Analysts, all registered Research Analysts must:
- Disclose monthly complaint data on their website and mobile applications in the prescribed format (Annexure B).
- Provide trend analysis of monthly and annual complaint disposal.
- Maintain a grievance redressal mechanism with defined timelines and escalation matrix.
This disclosure enables investors to assess our service track record and commitment to investor protection.
3. Monthly Complaint Data – [Insert Month, Year]
Data for the month ending [Insert Month, Year]
| Sr. No. | Received From | Pending at the end of last month | Received | Resolved* | Total Pending# | Pending complaints > 3 months* | Average Resolution Time^ (in days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 |
| 2 | SEBI (SCORES 2.0) | 0 | 0 | 0 | 0 | 0 | 0 |
| 3 | Other Sources (including impersonation if any) | 0 | 0 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 | 0 | 0 |
Notes:
- *Inclusive of complaints of previous months resolved in the current month.
- #Inclusive of complaints pending as on the last day of the month.
- ^Average Resolution Time is the sum total of time taken to resolve each complaint, in days, in the current month divided by total number of complaints resolved in the current month.
4. Trend of Monthly Disposal of Complaints
| Sr. No. | Month | Carried forward from previous month | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | [Insert Month, Year] | 0 | 0 | 0 | 0 |
| 2 | [Insert Month, Year] | 0 | 0 | 0 | 0 |
| 3 | [Insert Month, Year] | 0 | 0 | 0 | 0 |
| 4 | [Insert Month, Year] | 0 | 0 | 0 | 0 |
| 5 | [Insert Month, Year] | 0 | 0 | 0 | 0 |
| 6 | [Insert Month, Year] | 0 | 0 | 0 | 0 |
| 7 | [Insert Month, Year] | 0 | 0 | 0 | 0 |
| 8 | [Insert Month, Year] | 0 | 0 | 0 | 0 |
| 9 | [Insert Month, Year] | 0 | 0 | 0 | 0 |
| 10 | [Insert Month, Year] | 0 | 0 | 0 | 0 |
| 11 | [Insert Month, Year] | 0 | 0 | 0 | 0 |
| 12 | [Insert Month, Year] | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 |
Notes:
5. Trend of Annual Disposal of Complaints
| Sr. No. | Year | Carried forward from previous year | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | 2024-2025 | 0 | 0 | 0 | 0 |
| 2 | 2023-2024 | 0 | 0 | 0 | 0 |
| 3 | 2022-2023 | 0 | 0 | 0 | 0 |
| 4 | 2021-2022 | 0 | 0 | 0 | 0 |
| 5 | 2020-2021 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 |
Notes:
6. Grievance Redressal Mechanism – Escalation Matrix
At Aashish Research Analyst, we have a structured grievance redressal mechanism in place as per SEBI guidelines.
Stage 1: Direct Complaint to the Research Analyst
If you have any grievance regarding our services, please contact us directly. We shall strive to redress your grievance immediately, but not later than 21 days of receipt of the grievance.
Contact Details:
- Grievance Officer: [Insert Name]
- Designation: Compliance Officer
- Email: [Insert Official Email for Complaints]
- Phone: [Insert Phone Number]
- Address: [Insert Registered Office Address]
Stage 2: Escalation to SEBI SCORES 2.0
If your grievance is not resolved within 21 days, or if you are not satisfied with our resolution, you may lodge a complaint on SEBI SCORES 2.0 – a web-based centralized grievance redressal system.
- Website: https://scores.sebi.gov.in
Stage 3: Escalation to RAASB (BSE Limited)
Unresolved complaints can also be escalated to the Research Analyst Administration and Supervisory Body (RAASB), which performs the first-level review of complaints against Research Analysts. The designated RAASB is BSE Limited.
Stage 4: Online Dispute Resolution (ODR) / SMARTODR Platform
If you remain dissatisfied after the above stages, you have the option to file your complaint on the SMARTODR platform (https://smartodr.in/login) for resolution through online conciliation or arbitration.
7. Compliance Officer Details
In compliance with SEBI (Research Analysts) Regulations, 2014 and the Information Technology Act, 2000, the following officer is responsible for ensuring compliance with regulatory requirements and handling investor grievances.
| Particulars | Details |
|---|---|
| Name | [Insert Compliance Officer Name] |
| Designation | Compliance Officer |
| [Insert Official Email] | |
| Phone | [Insert Phone Number] |
| Address | [Insert Registered Office Address] |
8. Investor Rights (Summary)
As an investor, you have the following rights when dealing with a SEBI-registered Research Analyst:
- Right to Privacy and Confidentiality
- Right to Transparent Practices
- Right to Fair and Equitable Treatment
- Right to Adequate Information
- Right to Initial and Continuing Disclosure
For detailed information, please refer to our Investor Charter page.
9. Important Note
- This complaint data page is updated monthly on or before the 7th day of each succeeding month, as mandated by SEBI.
- The tables above reflect the latest available data. Historical data is maintained and available upon request.
- In case of any discrepancy or grievance, please contact our Grievance Officer immediately.